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Problema FTP

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Buna, Scuzati poate am incurcat categorie , insa am o problema legata de web host si nu prea am vazut categooriie anume!
Deci, am luat un web host si nu ma pot connecta prin filezilla imi da urmatoarele errori 

Status:    Connecting to ftp.xxxxxxxxxx:20009...
Response:    fzSftp started, protocol_version=8
Command:    open "maximus@ftp.xxxxxx.com" 20009
Error:    Connection timed out after 20 seconds of inactivity
Error:    Could not connect to server
Status:    Waiting to retry...

Am descarcat de la iei de pe host din CP fisierul unde este indicat adresa ftp,user etc.... pentru filezilla , insa problema este aceeasi, cum se poate de rezolvat?

Control Panel este "CPanel 76.0.14" cu tema "paper_lantern"

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