RX 6700 XT blackscreen when opening MW2

[mananc_portofele]

Hi gamers,

 

I have a RX 6700 XT from Asus and when I launch Call of Duty MW 2.0 my screen goes black and my pc restarts.I have the latest AMD gpu drivers and still crashes. I tried some old drivers,update the chipset drivers,reinstall AMD Adrenalin,reinstall the latest updates,disableing the hardware acceleration from Opera. And it still crashes my pc. I dont know why and im getting stressfull about it. If you have tips,please tell me

 

My pc specs:CPU:Ryzen 7 5700X

 

GPU: Asus RX 6700 XT (https://www.asus.com/motherboards-components/graphics-cards/dual/dual-rx6700xt-12g/)

 

RAM: 32GB 3600Mhz (XMP 3200Mhz) from Corsair Vengeance (https://www.corsair.com/eu/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK32GX4M2D3600C18)

 

PSU: Aqirys Pulsar 750W 80+ Gold (https://www.aqirys.com/product/pulsar-750w)

 

Motherboard: Asrock B550 Pro 4 (https://www.asrock.com/mb/AMD/B550 Pro4/index.asp)

[DeNyS.]

I had a similar problem with a customer's Notebook. After doing all the steps listed by you, such as updating drivers, BIOS, reinstalling the operating system, it kept crashing even though everything was new.

First of all, you should open the Windows Events Log and see what kind of error you have. In my case, the error was something "critical" and "Power-Kernel" - error 41.

This issue can be caused by so many things, but as in your case, you've done everything possible to update all of your drivers, it remains for you to check all the physical components.

I did a RAM test with "memtest86+" (find the ISO online and use a USB to burn it) and then BOOTed. To do the test in general (it depends on many things) it took more or less 2 and a half hours. If you really don't want to use the "memtest86+", there is the Windows one called "Windows Memory Diagnostic Tool". You need to restart your PC, make it work, and once you're done go see the LOGS.
I recommend you to use memtest86+.

I also did a "stress test" to see if it was the CPU's fault, if it overheated, but having done a "light stress test", with a video from YT in 4K, it didn't restart.

My problem was with the hard drive. The problem I identified was that I found the built-in HDD faulty.

I replaced the built-in HDD with a SSD for testing and it hasn't restarted until now. The PC in question will still be in testing for 2 days to see if the hard drive was the problem.

In my case, as already mentioned, it was the faulty HDD. But that doesn't necessarily mean it's yours either. In your case it may be that it is the RAM, so to speak.

My advice is the following: if you have updated all the drivers, BIOS, Windows (I mean updating the OS to the latest version with Windows Update) and the problem persists. It remains for you to verify the hardware.

____

I repeat: as a first step, go and see what the log tells you via Windows Event Log" and go and see what errors you find. The path to see, if I'm not mistaken, was "Windows Event Log > System".

I look forward to some updates.